TRAViZGO ("Website") or TRAViZGO Mobile Application, which is managed by TRAVIZGO INNOTECH LTD. has stipulated terms and conditions of use in making reservations or transactions relating to all types of products and services that TRAViZGO presented on this website. Please read and understand the terms and conditions of use below carefully before use.
"TRAViZGO" means TRAViZGO ("Website") and / or TRAViZGO Mobile Application via mobile devices, managed by TRAVIZGO INNOTECH LTD. which is an agent for offering various types of tourism products and services via online platform.
"Service Provider" means a supplier and / or manufacturer of goods and services and / or service professionals who provide services directly to the customer (accommodation such as hotels, apartments, bed and breakfasts, Interesting things such as theme parks, museums, tours, transportation and travel such as car-rentals, yachts, trains, airport shuttles, shuttle buses, tours, travel insurance, Products and services include a side trip that was presented on this web site).
"Platform" means the website and application (For portable devices)
"Personal information" means The Personal Information, The Biological Information, The Financial Information, The Transaction Information and/or any information of the applicant provided by the applicant in platform and/or available in the database of TRAViZGO and/or that TRAViZGO has collected from any other person.
"Electronic Services" means services on the TRAViZGO and/or TRAViZGO Application on portable devices, including any other electronic services that TRAViZGO will provide to those who request for additional services in the future.
"Personal Identification Number" means Login Name or Username, Password, PIN-Person Identification Number, Fingerprint, Face, Biometric Technology, Password to use for transaction devices, OTP code - One Time Password, including any other codes related to the use of electronic services, whether called by any name, and whether the code is set by TRAViZGO or the code that the applicant personally determines.
"Bill Payment" means an order or transaction or transaction made through an electronic service system which allow TRAViZGO to deduct money from the Applicant's account to pay for goods or services according to the billing list or the invoice of the applicant and/or others regardless of the billing item or that invoice will be prepared in any form
"Force majeure" means any event beyond TRAViZGO's control, which impedes the provision of services in accordance with these electronic terms and conditions. Including causing crashes or data errors; for example, the bank's computer system or communication system failure due to power failure or energy issues the actions of third parties, computer viruses, or other malicious data (Harmful Data), which is not caused by TRAViZGO does not maintain sufficient computer systems in accordance with standards.
Use of the Website and/or Mobile Application
Use of the website and/or mobile application is considered as one of TRAViZGO's electronic terms and conditions of use, which you guarantee that
- You are at least 18 years of age (or under the age of majority in the user's country) and are fully aware.
- You have the legal authority to create a binding legal obligation.
- You will use this website and / or mobile application by agreeing to and abide by the terms and conditions of use.
- You will use this website and / or mobile application only to make a legal reservation for yourself or to someone else with whom you have legal authority to do so.
- You will notify other parties of the terms and conditions of use that apply to the reservations you have made on their behalf which includes all relevant rules and restrictions.
- All information provided on this website and/or mobile application must be correct and accurate. The exact up to date and complete information are required. If you have an online account registered with this website and/or mobile application, you will be responsible for your account information protection as well as will take care and take responsibility for the use of your account by you and anyone else regardless of you fully. TRAViZGO reserves the right to refuse anyone to access this website and/or mobile application and the services we offer at any time without notice and for any reason which includes but is not limited to a violation of this agreement
Scope of service
TRAViZGO is an online travel agency who offer various types of tourism products and services through online platforms by offering details, price, service fee, amount of services, provided policy and conditions for ordering products/services, the products and services delivery method / and other related information to the public in order to enter into transactions to select products and services of interest by themselves. Please note that Products and services offered on certain websites include Flight service, Hotel/Accommodation, Limo tourist activities and other products and services, which are provided by service providers directly to you. The service providers do not represent TRAViZGO employees or subcontractors. We act as the only liaison between you and the service provider. Therefore, TRAViZGO will not be responsible for any actions, service omissions, or the products and services of the service provider. In the event of a dispute, the information we provide on the website and/or mobile application is based on the information received from suppliers and/or manufacturers of goods and services and/or service providers. The said person has full responsibility to update the price, service charge, fee, amount of service, policies and conditions, and other relevant information that appears on the website. Even though TRAViZGO uses careful expertise in our business operations, it may not confirm and does not guarantee that all information contained herein is accurate, complete, correct or is up to date and TRAViZGO is not responsible for any errors, obstacles, or inaccurate information. That causes misunderstandings or false or not forwarding information on the website and/or mobile application.
Agreement for not carrying out prohibited activities
Content and information on this website and/or mobile application (Including but not limited to price and availability of travel services) as well as the basic systems used to provide such content and information will be the property of TRAViZGO. You know and certify that you may make copies of travel reservations or other services through this website and/or mobile application (and related documents) but will not modify, copy, distribute, transmit, perform, reproduce, distribute, license create, modify, transfer or resell any information, software, products or services obtained from or through this website and/or mobile application. Moreover, you must also certify that you will not proceed as follows.
- 1. Use this website and/or mobile application or the content of this website and/or mobile application for commercial purposes without the express written permission of TRAViZGO.
- 2. Make reservations for products/services on this website and/or mobile application for resell purposes without the written permission of TRAViZGO.
- 3. Make reservations for products/services on this website and/or Mobile Application that are speculation, false, fraudulent or make reservation to anticipate demand in the market.
- 4. Access, track or copy any content or data on this website and/or mobile application by using a robot, spider, scraper, or automation or manual control system with any other matter for any purpose without express written permission from TRAViZGO.
- 5. Violating the prohibition on Robot Exclusion Header on this website or ignore or avoid other measures that are used to prevent or limit access to this website.
- 6. Take any action that, in our discretion, deems to be inappropriate or excessive burden on the basic systems of the Website and/or Mobile Application.
- 7. Deep linking to any part of this website and/or Mobile Application (including but not limited to any travel route purchase) for any purpose without permission In writing clearly from TRAViZGO.
- 8. "Cut" ("frame"), "copy" ("mirror") or combine any part of this website and/or mobile application with any other website without the express written permission of TRAViZGO.
Service provider's rules and restrictions
Additional terms and conditions of third-party service providers will apply to your booking and purchase of travel-related products-services that you have selected. Please read these additional terms and conditions carefully; especially, if you have purchased a plane ticket, please make sure you read all the terms and conditions of the carrier set by the service provider which can be viewed on the websites of various airline providers. The airlines may cancel or change your flight schedule with or without notice. You are responsible for checking the scheduled departure time before your trip. TRAViZGO is not responsible for any flight cancellations or changes to your flight schedule or failing to notify you of such events.
In order to reduce the impact of your travel plans, it is recommended for you to purchase travel insurance to also protect against travel disruption. You agree to comply with the terms and conditions of purchase specified by external service providers from which you choose to request products or services; including but not limited to all payments when due and compliance with external service provider rules and regulations regarding service readiness, fare usage, products-services. We reserve the right to cancel your booking if the full payment has not been received within the stipulated time. Some hotels may require you to present a credit card or cash deposit upon check-in to cover additional charges during your stay. The given deposit is not associated with any payment that we have received or paid for your hotel reservation. You agree that some third-party service providers offering certain services and/or activities may require you to sign a liability exemption prior to receiving the service and/or join activities offered by service providers. You understand that the violation of any service provider's rules and restrictions may result in your booking being canceled, your access to travel products or services being denied, The money you paid for the booking was forfeited and/or being debited from your account for any costs that you incur due to the said violation.
Order cancellation / booking and non-use of the service
When you proceed to submit an order or book a products-services, it indicate your acceptance and approval of the cancellation and non-use policy including any additional service terms and conditions of that service provider. This depends on the conditions of each service provider which will appear on the terms and conditions page during the purchase or reservation process, and on the purchase or reservation confirmation documents delivered to you. Please be aware that some prices and certain offers cannot be canceled, refunded, or changed. Moreover, cancellation fees may apply according to service provider's policy such as the order or reservation policy, the advance payment policy, non-use policy or even some policy not entitled to receive the prepaid money back. Therefore, we encourage you to check the information (order/reservation) of your products-services in detail whether there is a condition before proceeding order or reservation. However, TRAViZGO has no responsibility whatsoever as a result of late service use, including when your reservation is canceled or there is a fee that the service provider charges since you do not use the service.
Price and promotion
TRAViZGO may occasionally offer lower prices and/or promotional information. Please note that these prices may have different terms and conditions; for example, reservations and refund policies. You accept and agree that your credit card will be charged the full amount by TRAViZGO based on the total booking price of the service. Travel at the time of booking which the price is shown on the website and/or TRAViZGO Mobile Application plus tax rate and service fees. In the case of plane tickets, the price will be guaranteed only after the purchase has been completed and the ticket has been issued. Airlines and other travel service providers may change their prices without noticing prices and fees for some of the low-cost airlines established overseas; also, additional baggage charges for some airlines may be in other currencies (such as Euros) which we will specify the estimation in the currency set by default on this website or the preferred currency chosen (if any). The actual amount charged by low-cost carriers may vary slightly due to the different exchange rates used by various card issuers. In addition, your statement may include currency conversion fees or transaction fees (which may be in foreign currency) charged by your card issuer for processing transactions. TRAViZGO is not associated with these additional fees and will not be liable for any fees related to exchange rates and issuers of different cards. We will not charge a change fee for any changes you make to a booking, except for flight reservations. Which we will charge the change fee. However, the relevant third-party service provider may charge fees related to any changes that you will have to pay (If any). The price for your new booking will be based on the price that is effective on the day you request that we make changes. These prices may not be equal to the price at the time you have booked the products / services. You agree that TRAViZGO has negotiated some room prices in advance with the hotel supplier. The room prices displayed on the website are the sum of the room prices negotiated in advance for the rooms booked on your behalf through TRAViZGO and the compensation that TRAViZGO has collected for the service fees of TRAViZGO. You authorize TRAViZGO in Making a reservation according to the total booking price which consists of the room rates shown on this website Plus various tax rates (if relevant) and service fees. You agree that your credit card will be charged by TRAViZGO for the total booking price when submitting your reservation request that you authorize TRAViZGO to reserve a hotel on your behalf Including payment arrangements with hotel suppliers. The Tax Recovery Charge of pre-paid hotel reservations is an estimate of the estimated tax rate (such as sales tax and commodity tax, hotel tax (Occupancy) tax Room Tax, Excise Tax VAT and others) in which TRAViZGO pays the hotel in connection with your reservation. The hotel will charge a certain fee. As well as the said tax, TRAViZGO will be responsible for sending these amounts to the relevant tax authorities. Taxation criteria and tax rates vary by location. The actual amount TRAViZGO pays to the hotel in relation to taxes may differ from the tax recovery charge, depending on the tax rate. Taxation criteria and others that apply when you use the hotel. In some jurisdictions VAT (VAT), product / service tax (GST), or similar taxes may be charged for the booking price or compensation that TRAViZGO has collected for TRAViZGO service fees. The actual tax amount for our service, if any may vary depending on the tax rates that are in effect at the time of your hotel stay. We may collect service fees as additional compensation for your travel booking service. The service fees that TRAViZGO collects for TRAViZGO's service fees will vary depending on the amount and type of hotel reservations. You can cancel or change your prepaid hotel reservations, but you will be charged the cancellation fee or change of reservation, which is specified in the rules and restrictions for hotel reservations. If you do not cancel or change your reservation before the time period (before the day you arrived) according to the cancellation policy applicable to the hotel you have reserved (which will vary in each hotel), you will be charged an amount equal to the rate of accommodation per night including Tax Recovery Charges and Service Fees. In the event that you do not arrive on the first night of the booking and plan to check in the next night of the reservation, you must confirm the booking change with TRAViZGO no later than the first night of the reservation so that you do not have to cancel your reservation. You agree to pay the cancellation fee or amendment of the reservation made. In some cases that do not occur often, some hotels will not allow changes or cancellations after booking as stated in the rules and restrictions for hotel reservations. You agree to abide by the conditions of use set forth by your prepaid hotel reservation.
Additional costs and refunds
Prices stated on the website and/or mobile application come with specific conditions and these prices are subject to change depending on the availability of reservations, reservation period and/or quantity of products. Prices may include taxes and other additional costs, but in some situations, it may not include taxes and service charges. You agree that you are responsible for verifying all costs to be paid and other terms and details in the transaction confirmation email sent to you. You will need to check the reservation on the booking form. You can cancel the reservation at any time before final confirmation. The prices shown are detailed so you can see the amount of payment. Any additional costs incurred by using a credit card or fees that are charged to you. If there is any deficit in the amount due, TRAViZGO will not be responsible or liable for canceling the issuance of electronic tickets caused by the incorrect payment of your payment. Any payment made over time will result in cancellation of the reservation
TRAViZGO would like to inform you of a very important agreement for making payments on TRAViZGO's online platform: You must pay via TRAViZGO's bank account in the name of a juristic person, "TRAVIZGO INNOTECH LTD.". If payment is made to another person or juristic person, TRAViZGO is not responsible for any damages to you or anyone else for payment via credit card via the internet, which TRAViZGO provides to facilitate customers on the website and/or Mobile Application. Before using the service, please read more. "Payment Terms & Conditions", which are considered as part of this condition, payment will be made in the amount and currency as specified by TRAViZGO, without being involved in any bank fees or fees or other expenses. All bookings must be paid within the stipulated time. If you do not process the payment within the stipulated time, TRAViZGO reserves the right to cancel the reservation or abandon the booking process.
Credit card payments and fraud
For credit card payments via the Internet, this website and/or Mobile Application, your credit card will be charged the full price by TRAViZGO when booking and confirming the reservation. (Any refunds depend on the conditions of the reservation.) You must check the booking details thoroughly before booking. TRAViZGO will process the various refunds involved within a reasonable period in order to protect and encrypt your credit card information during the transmission of information to us. We will use encryption technology such as Transport Layer Security ("TLS") or Secure Sockets Layer ("SSL") for our services in the event of credit card fraud or unauthorized use of your credit card by a third party. You must contact your bank or card issuer immediately, after detecting the mentioned unauthorized use. If you suspect an unauthorized reservation or fraud you must immediately contact TRAViZGO Customer Relations when making a booking. You must be of legal age in the host country and have legitimate power in the transaction (Or with permission from a legal guardian). You must use a credit or debit card that you own and issue on your behalf while also making sure that there is sufficient funds to cover transaction costs. Moreover, you accept responsibility for all financial transactions conducted on your behalf or in your account. You must make sure that the details you give to TRAViZGO are true. TRAViZGO reserves the right to not accept certain credit cards and TRAViZGO can add or withdraw other payment methods at its discretion. In some cases, TRAViZGO may require additional information to verify and confirm the reservation. The booking list will not be completed until you receive a confirmation email that contains an electronic ticket or booking confirmation and it is possible that TRAViZGO uses a mechanism to detect fraud during the reservation process. If fraud occurs or is presumed to occur, reservations will no longer be available or will automatically become invalid. TRAViZGO will not be held responsible if you choose not to submit additional information. The booking will not be completed and will become invalid.
Information about products and services published on this website and/or mobile application, there may be discrepancies or errors which includes price errors; especially, TRAViZGO does not guarantee accuracy and reserves the right to deny all liability for any mistakes or inaccuracies in the information and details of hotels, airlines, passenger boats, cars and other travel-related products appearing on the website and/or this Mobile Application (Including but not limited to price information, photos, hotel amenities lists, general product details, and more), which are provided by each service provider. TRAViZGO reserves the explicit right to correct price errors and/or regarding temporary suspension of reservations for goods and services in the event that the price is incorrect, in which case TRAViZGO prefer to offer you to maintain your booking for the correct price or TRAViZGO may cancel your booking without charge of TRAViZGO or any cancellation fees according to your needs. The hotel rates shown on this website and/or mobile application are based on the information received from suppliers and/or manufacturers of goods and services and/or service providers, with full responsibility for updating the prices-services / fee Amount served Policies and conditions and other relevant information that appears on the website. TRAViZGO may not guarantee the accuracy of such rates and do not guarantee the availability of the products and services specified which TRAViZGO may amend and/or change information at any time. TRAViZGO cannot guarantee the suitability of the information, software, products and services contained on this website and/or mobile application for any purpose. This included items or offers of any product or service on this website and / or mobile application does not constitute an endorsement or recommendation of the said product by TRAViZGO. All the above information, software, products and services are displayed. "As shown" without warranty of any kind.
Scope of responsibility
According to the terms and conditions of TRAViZGO's electronic service, including to the extent required by law, TRAViZGO will be responsible only for any direct damages that customers receive or have to compensate caused by TRAViZGO unable to provide services according to specifications and will be responsible for the cost not exceeding the total amount of the customer's order/reservation as specified in the order confirmation/reservation only (Whether for a single case or multiple related cases).
Linkage and third-party content
This website and/or mobile application may contain links to websites operated by people other than TRAViZGO. We do not control those websites or links and will not be responsible for content or privacy or other activities of the website TRAViZGO or other third parties may upload automatic search results or provide links to other websites. TRAViZGO allows third parties to deliver, load, transmit or provide information, text, images, audio, graphics, video, text, comments, or other media ("content") through this website and/or mobile application which TRAViZGO have not inspected and/or have not controlled the website Source and content. You agree that TRAViZGO Will not be responsible for the content or availability of such websites and resources and we do not endorse or recommend and will not be responsible for the origin of the website or the content You agree to waive all responsibility, expense, loss or damage, directly or indirectly caused or allegedly caused by or in connection with the use or account of the content That website or resource.
In the case that you make a transaction through the website and/or mobile application without registering as a member with TRAViZGO; when the identity verification is made during the transaction, the system will store the identity confirmation through the transaction and use as a database in Subscribing to members automatically for quick and convenient use of your service next time.
Intellectual property rights
All intellectual property rights on this website belong to TRAViZGO. All information and media, including but not limited to software, text, graphic information, images, sounds, videos, trademarks, logos, HTML codes and other codes on this website. You are not allowed to publish, edit, copy, duplicate, copy or change in any way whatsoever, outside of this website's area without prior authorization from TRAViZGO. If you violate these rights, TRAViZGO reserves the right to proceed with civil claims. For full compensation in relation to damage or loss received, these violations may also be considered criminal. You may use the information only for personal and non-commercial use.
You may not copy, reproduce, distribute, transmit, redistribute, distribute, or otherwise use commercially from downloads made by you to the Website and/or Mobile Application without the permission of TRAViZGO, unless otherwise specified and that is clearly licensed under the copyright laws. Even if you have received the necessary permission, you cannot make changes or delete. You accept and agree that downloading any intellectual property does not give you any intellectual property rights over these websites and/or mobile applications, source code preparation, and software support. TRAViZGO can license third-party open source software licenses through General Public License (General GPL "). Any use of open source software and intellectual property rights of any third party made by TRAViZGO is within the required license or approval. Contacting for service support If you have a complaint or need help regarding TRAViZGO services, you can contact our customer relations Phone number 0 2171 9999 or email [email protected]. We will do our best to support you.
Governing law and jurisdiction
The laws governing the terms and conditions of use of this service under the laws of Thailand and the Court of Thailand will have specific jurisdictions in case of any disputes.